Data Collection Scope
We collect only what's needed to run your account and process payments. No unnecessary tracking. Your slot session history and live table bets stay on your profile, never sold to advertisers.
LEGAL REFERENCE
Your Data, Your Control at berkah99
We built berkah99 around you — and that means your privacy comes first. When you open an account to explore our live tables, slot rooms and sportsbook, we're...
Data TransparencyAccount SecurityPayment PrivacyYour Rights Always
Our Privacy Promise in Indonesia
berkah99 operates where local law permits and honours Indonesia's data protection standards. We collect personal information — your name, email, phone number and account details — only to deliver the platform you signed up for. Payment data linked to DANA, OVO, GoPay and QRIS stays encrypted and never shared with third parties outside our payment infrastructure. Your lobby activity, game history and
balance are stored securely on our servers and accessible only to you and our support team when you ask.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
24/7 SUPPORT
Privacy Questions — Get Answers Fast
Email Support
Send any privacy concern to our data team. We respond within 24 hours with a clear explanation of how your data is handled and protected.
Account Settings
Log into berkah99 and visit your privacy settings. Review what we store, update your preferences and request data exports directly from your dashboard.
Live Chat
Our support agents are trained to answer privacy questions in real time. Open the chat widget during your session and ask about data handling or account deletion.
REVIEW SIGNALS
What Makes Our Privacy Standards Hold
Encryption Standard
All data moves through SSL/TLS protocols. Your login, payment details and account balance are encrypted end-to-end, matching banking-level security expectations.
No Third-Party Selling
We never sell your personal information. Your data stays within berkah99 and only leaves for payment processors and legal compliance when required by law.
Annual Audits
Our privacy practices are reviewed annually by independent security firms. Audit reports confirm compliance with Indonesia's data handling standards and industry benchmarks.
Transparent Cookies
We use session cookies to keep you logged in and analytics cookies to track page speed. You can disable non-essential cookies anytime in your browser settings.
Data Retention Policy
Account data is kept for the duration of your membership. Inactive accounts are archived after 12 months; you can request permanent deletion by contacting support.
GDPR + Local Compliance
Though berkah99 is built for Indonesia, we honour GDPR requests from EU visitors and comply with local data laws in every jurisdiction we operate.
BENCHMARKED
How Our Privacy Stacks Against Standards
Payment Data Isolation
DANA, OVO, GoPay and QRIS credentials are never stored on our servers. We tokenize payments so your wallet details never touch berkah99's database, only our payment gateway partners.
Cross-Platform Consistency
Whether you're on desktop, mobile or tablet, the same encryption and privacy rules apply. Your data sync across devices doesn't expose your session to unsecured networks.
Deletion Rights
Request a data export or full account deletion anytime. We remove all personal information within 30 days unless legal holds apply. Your choice drives the timeline.
Breach Protocol
If any unauthorized access occurs, we notify you via email within 72 hours. We detail what was accessed, steps we've taken and how to protect your account going forward.
Third-Party Links
Our lobby may link to sportsbook odds or slot provider sites. Those links have their own privacy policies. We're not responsible for external sites' data practices once you leave berkah99.
Child Safety
We do not knowingly collect data from anyone under 18. If we discover a minor's account, we suspend it immediately and delete their information within 30 days.
How Privacy Shapes Your Experience Here
Anonymous Lobby Browse
Before you sign up, browse game thumbnails and table limits without logging in. We don't track pre-login clicks. Only your registered session data enters our privacy logs.
Login Session Control
Your session lasts 24 hours on desktop, 12 hours on mobile. You can log out anytime or set auto-logout. Expired sessions are deleted from our active database within 1 hour.
Wallet Privacy
DANA, OVO, GoPay and QRIS balances are never synced with berkah99. We see only the transaction confirmation, not your external wallet balance. Your banking data stays private.
Bet History Archive
Your slot spins and live table rounds are stored for 12 months in your account. After that, they're archived. You can request a full export of your game history anytime.
Support Ticket Encryption
Every message you send support is encrypted and visible only to assigned staff. Tickets are deleted 90 days after resolution unless you request permanent storage.
Device Fingerprinting (Fraud Only)
We log device info to catch fraudulent logins and payment disputes. This data is used only for security — never for marketing, analytics or third-party sharing.
Privacy Questions We Hear Most
No. We share only the minimum required — your player ID and session token — so providers can run your live table or slot session. They don't see your email, phone or wallet details. Your privacy stays within berkah99.
Yes. Request a data export before or after closure. We'll compile your account history, bet records and personal details in a downloadable file within 14 days. The export is sent to your registered email address.
We log only the transaction ID, amount and timestamp. Your wallet provider (Gopay, DANA, OVO or QRIS issuer) keeps the full history. We never store your payment secrets or PIN equivalents.
Contact support immediately. We'll freeze your account, review login logs for unauthorized access, and help you reset your password. If funds were lost, we investigate within 48 hours and escalate to our fraud team.
No. berkah99 cookies work only on our domain. We don't place tracking pixels on external sites. Third-party analytics tools we use (like Google Analytics) operate under their own privacy terms, visible in our full policy.
Yes. Submit a deletion request via email or your account settings. We remove all personal data within 30 days unless a legal hold or pending payout applies. Inactive deleted accounts are purged after 90 days.
No. Bet history is retained for 12 months. After that, it's archived and no longer visible in your account. You can request a manual export of archived data if needed, but we don't keep active logs beyond one year.